Terms & Conditions

Welcome to NewAgain Technologies. These Terms & Conditions ("Terms") constitute a legally binding agreement between you (the "Customer", "Buyer", or "User") and NewAgain Technologies, having its operating facility and service diagnostics centre at First Floor, OM Market, Shop No. F4/F5, Badshahpur Sohna Road, Gurugram, Haryana - 122101, India.

By accessing or using our website at https://www.newagain.in, creating an account, browsing our catalog, or purchasing any certified refurbished or brand-new computer hardware, accessories, or repair services, you agree to be bound by these Terms, our Privacy Policy, our Return & Refund Policy, and our Shipping Policy. If you do not agree with any part of these Terms, please do not use our website or place an order.

NewAgain Technologies is a dedicated electronics retail, e-commerce, and IT lifecycle enterprise. Our core commercial offerings include:

• Certified Refurbished Laptops & MacBooks
• Brand-New Laptops & Desktop Computers
• Computer Displays, Monitors & Workstations
• IT Accessories, Keyboards, Mice & Adapters
• Storage Drives (NVMe/SATA SSDs) & RAM Modules
• Hardware Diagnostics & Laptop Repair Services
• Corporate B2B Fleet Supply & Bulk Orders
• Device Trade-In, Buyback & Upgrades

Every refurbished system sold on https://www.newagain.in undergoes a comprehensive 50+ point hardware diagnostic test, multi-pass storage data sanitization, battery health assessment, thermal servicing, cosmetic sanitization, and is categorized by honest cosmetic grades (Grade A+, Grade A, Grade B) before dispatch.

All product prices listed on our website are denominated in Indian Rupees (INR ₹).

• Transparent Tax Disclosure: Prices displayed on product pages and at checkout are disclosed with all applicable Goods & Services Tax (GST).
• GST Tax Invoices: An official GSTR-compliant tax invoice featuring standard HSN codes (e.g. HSN 8471 for computers and automatic data processing machines) is issued with every fulfilled order.
• 18% Input Tax Credit (ITC): Registered businesses, startups, and enterprises may enter their corporate GSTIN during checkout to claim eligible input tax credit.
• No Hidden Charges: All sub-totals, discounts, taxes (CGST/SGST or IGST), and shipping charges are explicitly detailed in the Order Summary prior to initiating payment.

NewAgain Technologies reserves the right to modify catalog pricing at any time without prior notice. The price confirmed at checkout when placing the order is the final price charged.

All online electronic transactions on https://www.newagain.in are securely processed through Razorpay, an authorized payment aggregator complying with the highest global Payment Card Industry Data Security Standards (PCI-DSS Level 1) and RBI payment security norms.

We support a broad spectrum of digital payment methods, including:

• UPI (Google Pay, PhonePe, Paytm, BHIM, Cred)
• Credit Cards (Visa, MasterCard, RuPay, Diners)
• Debit Cards (All major Indian banks)
• Net Banking (50+ Indian commercial & public banks)
• Prepaid Wallets & Digital Instruments
• No-Cost / Low-Cost EMI with partner banks

Security Assurance: Sensitive banking details, CVVs, PINs, and passwords are never stored, logged, or accessible by NewAgain Technologies. All data transmissions utilize 256-bit SSL encryption. Orders are processed only upon receiving real-time payment confirmation from the payment gateway.

Cash on Delivery (COD): Where enabled, COD is available for eligible pin codes. A nominal non-refundable verification booking fee may apply to confirm authentic delivery coordinates.

We offer insured PAN India courier shipping across 19,000+ serviceable pin codes in partnership with express logistics carriers, including BlueDart Apex, Delhivery Air, and DTDC Express.

• Dispatch Timeline: Orders are verified, diagnostic-checked, securely packed in anti-static materials, and dispatched within 24 to 48 business hours.
• Delivery Timeline: Metropolitan hubs (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune) typically receive delivery within 2–3 business days. Regional and remote destinations arrive within 4–6 business days.
• Free Shipping on Prepaid Orders: Standard express shipping is 100% free for prepaid orders across India with no hidden handling surcharges.
• Transit Insurance: All shipments are fully insured during transit. In the rare event of confirmed transit loss or damage, NewAgain arranges an immediate replacement or full refund.

Full shipping terms and live order tracking are available on our dedicated Shipping & Delivery Policy page.

We believe in customer transparency and maintain a straightforward order cancellation framework:

• Cancellation Before Dispatch: You may cancel an order free of charge at any point before the shipment is dispatched from our warehouse by emailing info@newagain.in or calling our helpdesk at +91 99990 97873. A 100% full refund will be credited back to your original payment mode within 3–5 business days.
• Cancellation After Dispatch: Once an Airway Bill (AWB) is assigned and the courier partner has taken possession of the consignment, the order cannot be cancelled mid-transit. The customer should accept delivery and contact us to initiate a return under our 7-Day Return Policy.

All retail product purchases are backed by our confirmed 7-Day Condition-Based Return & Replacement Policy:

• Return Window: Claims must be registered within 7 calendar days from the confirmed date of delivery.
• Eligibility Criteria: Applicable for functional hardware defects, transit physical damage, or significant cosmetic/specification mismatch from the listing description. (Transit damage or exterior imperfections must be notified within 48 hours of delivery with unboxing photos/video).
• Free Insured Reverse Pickup: NewAgain Technologies arranges a complimentary insured reverse courier pickup from the customer's location.
• Inspection & Diagnostics Facility: Returned hardware is audited by certified technicians at our Gurugram store & service centre (First Floor, OM Market, Shop No. F4/F5, Badshahpur, Sohna Road, Gurugram, Haryana 122101).
• Replacement Dispatch: An identical-configuration hardware replacement is dispatched within 24 to 48 hours of return audit clearance.
• Refund Timeline: If the model is out of stock or if a full refund is approved, a 100% refund is initiated and credited to the original payment source (UPI, Credit/Debit Card, Net Banking) within 3–5 business days following audit completion.
• Condition for Acceptance: The product must be returned with its original packaging, bundled charger, adapters, and accessories, free from post-delivery drops, liquid ingress, housing cracks, and with all personal accounts (Apple ID, Google, Microsoft, BIOS passwords) signed out.

Detailed procedures and the online return claim form can be found on our Return & Refund Policy page.

Every certified refurbished laptop, desktop, and MacBook sold by NewAgain Technologies includes an official 6-Month Hardware Warranty from the date of invoice.

• What is Covered: Motherboard chipsets, logic boards, integrated circuits, processors, spontaneous RAM memory defects, NVMe/SATA SSD hardware read/write failures, non-impact screen display anomalies (vertical lines, screen blackout), and bundled power adapters.
• What is Excluded: Accidental physical drops, cracked screens, casing fractures, water/liquid damage, intentional tampering, repairs performed by unauthorized third-party technicians, broken warranty tamper stickers, operating system/software modifications, malware infections, and normal gradual battery capacity depletion over prolonged usage.
• Claim Support: Warranty claims are logged online at newagain.in/warranty. Standard repair or component replacement takes 24–48 hours upon receipt at our Gurugram diagnostic lab. Two-way insured courier shipping is fully covered for verified warranty claims.

By using https://www.newagain.in and purchasing equipment from us, customers agree to:

• Provide authentic, complete, and accurate shipping coordinates, mobile phone numbers, and billing details.
• Sign out of all personal cloud profiles (Apple ID, Google, Microsoft 365, BitLocker keys, BIOS passwords) before submitting any computer for return, warranty diagnostic, or trade-in.
• Not attempt to disassemble, modify internal firmware, or repair components through uncertified local vendors during the active warranty period.
• Not misuse the platform for fraudulent payment attempts, chargeback manipulations, or malicious security probes.
• Comply with all applicable Indian local, state, and central cyber security and e-commerce laws.

All original content on this website, including but not limited to brand identity, graphics, code, product photography, editorial copy, diagnostic frameworks, and logos, is the exclusive intellectual property of NewAgain Technologies.

OEM Trademarks Notice: Brand names, product names, trademarks, and logos such as Dell, HP, Lenovo, Apple, ThinkPad, Latitude, EliteBook, MacBook, Intel, AMD, and Microsoft are the registered trademarks of their respective original equipment manufacturers (OEMs). Reference to these trademarks on https://www.newagain.in is made solely for the purpose of identifying product compatibility, specifications, and hardware models. NewAgain Technologies is an independent enterprise reseller and refurbishment specialist and is not directly affiliated with, sponsored by, or endorsed by these manufacturers unless explicitly stated.

To the maximum extent permitted by applicable Indian law, NewAgain Technologies, its directors, officers, and employees shall not be liable for any indirect, punitive, special, incidental, or consequential damages, including loss of data, loss of business revenue, or work stoppage, arising out of the use or inability to use our products or services.

Our aggregate financial liability for any proven claim arising under any transaction or these Terms shall be strictly capped at the actual invoice amount paid by the customer for the specific product or service in dispute.

Our storefront integrates with vetted third-party service providers, including payment gateways (Razorpay), express logistics providers (BlueDart, Delhivery, DTDC), and cloud hosting providers. These third-party services operate under their respective operating agreements and regulatory oversight.

NewAgain Technologies is not liable for service interruptions caused by third-party infrastructure failures, banking server outages, or courier force majeure events, though we will actively advocate and assist customers in resolving any transit or transaction discrepancies.

Your privacy and personal information security are paramount. Customer data is processed in compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act of India.

We do not sell, rent, or trade customer contact directories to third-party marketing agencies. Complete details on data handling, cookie usage, encryption, and your statutory rights can be reviewed in our Privacy Policy.

These Terms & Conditions and all commercial transactions shall be governed by, interpreted, and construed in accordance with the substantive laws of India.

Any disputes, claims, or controversies arising out of or related to these Terms or purchases made on https://www.newagain.in shall be subject to the exclusive jurisdiction of the competent courts located in Gurugram, Haryana, India.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Rules, 2011, customer support and statutory grievance redressal details are provided below: