7-Day Return & Replacement Policy
Return, Replacement & Refund Policy
Condition-based 7-day return and replacement window for hardware defects, transit damage, or specification mismatch. Free reverse pickup and 3–5 days refund after audit at our Gurugram service centre.
7 Days
Return window
24–48 Hours
Replacement dispatch
Free
Reverse pick-up
3–5 Days
Refund processing
Return Eligibility
- Return or replacement request must be raised within 7 days of delivery.
- Applicable for hardware defects, transit damage, or specification/cosmetic mismatch from the listing.
- Original packaging box, bubble sheets, charger adapters, and accessories must be intact.
- No physical scratches, drop dents, housing cracks, or liquid damages.
- Software passwords, Apple ID, Google accounts, and Microsoft logins must be signed out.
Replacement Policy
- Same-configuration hardware swap dispatched within 24–48 hours of return audit.
- If the specific model is out of stock, a full 100% refund is processed directly.
- Free insured reverse courier pick-up covering all serviceable pincodes.
Refund Processing
- 100% full refund if device has hardware defects or spec mismatch within the 7-day window.
- Refunds credited directly back to the original source payment mode (UPI, Card, Net Banking).
- Standard processing takes 3–5 business days after item audits at our Gurugram store & service centre (First Floor, OM Market, Badshahpur Sohna Road, Gurugram).
How your return works
Four simple steps from request to resolution.
- 1Raise a requestSubmit the form below with your invoice number within 7 days of delivery.
- 2Free pick-upWe confirm by email and arrange an insured reverse pick-up. Keep the original box.
- 3Quality auditOur technicians inspect the returned device at our Gurugram service centre.
- 4Swap or refundYour replacement ships out, or your refund goes to the original payment mode.
Keep the original box, charger and accessories, and sign out of all accounts on the device before pick-up.
Submit Return Request
Provide purchase invoice details to schedule reverse pickup.
Return FAQs
Still unsure? Talk to our helpdesk before you ship anything back.