Question 1

What does 'certified refurbished' mean at NewAgain?

Accepted Answer

It represents corporate-surplus hardware that is inspected, components tested, clean-sanitized under DoD standards, and certified to perform like a new machine, backed by our 6-month hardware warranty.

Question 2

Is a refurbished laptop different from a standard used laptop?

Accepted Answer

Yes. Used laptops are typically sold by individuals 'as-is' with hidden defects. A certified refurbished laptop undergoes diagnostic repairs, software cleanses, battery life upgrades, and cosmetic casing polishes.

Question 3

How does the 6-month warranty claim work?

Accepted Answer

If any component (motherboard, keyboard matrix, RAM, adapter) fails under normal usage, raise a claim from our Warranty page or call +91 95550 07646 to log a ticket. We schedule reverse pick-ups within 24 hours.

Question 4

What criteria void my product warranty?

Accepted Answer

Accidental physical drops, liquid spill marks, broken sticker validation seals, or repair attempts by local non-authorized mechanics instantly void the warranty.

Question 5

What is NewAgain's return and replacement policy?

Accepted Answer

A return or replacement request must be raised within 7 days of delivery for hardware defects, transit damage, or specification mismatch with the listing. Free reverse pickup applies to serviceable pincodes. Replacement dispatch is within 24–48 hours after return audit at our Gurugram service centre. If the same configuration is unavailable, a full refund is processed within 3–5 business days.

Question 6

Can I return a device for change of mind or to choose a different specification?

Accepted Answer

No. Returns and replacements are condition-based and eligible only for hardware defects, transit damage, or specification mismatch with the listing. They do not apply to change of mind or arbitrary specification changes.

Question 7

How fast do you dispatch laptops to Delhi, Gurgaon, and Noida?

Accepted Answer

Orders received before 2:00 PM are dispatched on the same day. Deliveries within Delhi NCR take 24-48 hours. PAN India courier transits take 3-5 business days.

Question 8

Are the laptop packaging boxes secure against damage?

Accepted Answer

Yes. We package every laptop in anti-static shields, wraps of multi-layer air-bubble cushions, and ship inside heavy-duty craft shipping boxes.

Question 9

Can I input my corporate GSTIN for tax credits?

Accepted Answer

Yes. Input your corporate GST number during checkouts. We register GSTR-compliant invoices containing correct HSN codes to ensure you claim up to 18% input credit.

Question 10

What payment options do you support?

Accepted Answer

We accept NetBanking, UPI transfers, Debit/Credit Cards, and cash on delivery (COD) bookings.

Question 11

How do I install the NewAgain app on my phone?

Accepted Answer

On Android Chrome, open newagain.in, tap the browser menu and choose 'Install app' or 'Add to Home screen'. On iPhone Safari, tap the Share button and choose 'Add to Home Screen'. The app opens full screen, remembers your cart and works on slow networks.

Question 12

Do I need the app to track orders or claim warranty?

Accepted Answer

No. Everything works on the website too — sign in and use your account area for orders, invoices, warranty and support requests. The installed app is simply faster to open.

Frequently Asked Questions

General & Sourcing

Warranty & Repair

Returns & Replacement

Logistics & Shipping

Billing & GST Credit

App & Website

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